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Contact Us

retail2008@1acandles.com

14 day Return Order Policy:
If for any reason you decide to return
your order, we will refund the order,
less the original shipping charge and
a 20% restocking fee. You must request a

RMA whithin 14 days of reciving the goods.

Goods returned or delivery refused without an RMA # will incur an extra charge of $ 45.00 for admin.

We cannot refund items that are returned and
arrive damaged or are in any way not
re-saleable.

If we made a mistake you may of course
return the order at no cost to yourself.

Shipping costs

Shipping cost at standard UPS ground shipping rates from New York will be added to your order.

Orders can take from 5-10 days.

Please be sure to advise us if you have a event date that must be met.

We reserve the right to make design changes to our candles and holders from time to time.

Our shipping rates have your best interest at heart.

We wait until we have a precise quote for your order based on weight and then bill your account when the order ships without adding "extra" shipping handling fees.

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